

I am using them on a small storage box (around 2tb) and I am quite happy with it. One of the things that I particularly liked is the documentation. If you have a use case for rsync, Borg backup or others, it’s probably covered in their documentation (plus, never had an outage or issue with my data). I didn’t use their support at this point, but ibheard good things about it as well.
I had this problem several times as well. I was told once I should at least extent my hand and be the one starting the conversation. Thing is, if I am doing that all the time and I never have it the other way around, means 2 things: either they don’t care enough to even ask how I am doing, and/or take for granted I deal with that.
Most relationships are a 2 way street. You may start the conversation a couple of times, but if you keep doing with 0 payout, eventually falls off.
This also reminds me of the people that only bother to tell something on birthdays (only if it is visible somewhere like LinkedIn or so), and/or Xmas just to give happy birthday/holidays. If the conversation is that short every time (get felicitations and say thanks, not much more), then maybe don’t bother saying anything at all. And please, do not only reach out when you have problems. If we didn’t talk for years, and you tell me how I am doing just to ask for a favor, please kindly fuck off. Got several time those as well.