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Cake day: October 6th, 2025

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  • mech@feddit.orgtoPrivacy@lemmy.worldUse Whatsapp or die
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    17 hours ago

    My workplace introduced a “crash group” on Whatsapp. The idea was to have a channel for quick emergency communication in case the company got hacked and all other channels were taken offline. So IT was strongly encouraged to join, as well.
    It quickly turned into everyone posting to Whatsapp every time they had any tiny issue or had forgotten their password, and expecting immediate tech support regardless of working hours.
    So my boss, the IT team leader, left the group and told the CTO to call him directly if there’s a true emergency. He also told everyone else in IT to leave it. And when Teams was introduced, he ordered us not to accept any tech support requests through Teams, and to escalate to him if anyone complains about it.
    Even the company owner and the C-suite call helpdesk or write tickets now if they need support (their tickets are automatically flagged with the highest priority).
    My boss and the culture he fought for is one of the main reasons I took this job, even though I could have gotten a bit better pay elsewhere.